Conflict resolution & workplace mediation
Bridging the Gap between Conflict and Resolution
Expert conflict resolution services to help companies navigate and resolve people challenges in the workplace
Conflict resolution & workplace mediation
Expert conflict resolution services to help companies navigate and resolve people challenges in the workplace
of employees who underwent workplace mediation reported that their conflict had been fully or largely resolved
ACAS, 2021
Did you know about the upcoming ACAS requirement for early resolution and mediation before any disciplinary and grievance processes can begin? ACAS, 2026 (under consultation)
Where to start
Services
Professional, structured mediation to help two or more people find their own way through a live dispute. Common situations covered:
Strengthen skills and build confidence in dealing with challenging conversations and complex situations. Support includes:
Impartial, professionally conducted investigations that establish the facts, provide clear findings and support sound, evidence-based recommendations. Get help with:
Expert support when workplace issues are complex, sensitive or difficult to resolve. Tailored support for leaders and HR teams, including:
About Clarity Resolve
I'm Suzie Yong, an experienced HR Director and accredited workplace mediator. With over 25 years' experience managing complex workplace issues, I understand the commercial and human impact that unresolved conflict can have on organisations.
My approach combines deep HR expertise with an intuitive understanding of people, relationships and different perspectives. Calm, pragmatic and solutions-focused, I help leaders, managers and organisations navigate difficult situations with clarity and confidence.
My experience spans VC-backed, private, publicly listed and regulated organisations across Fintech, SaaS, Law, Banking, iGaming, Retail, Further Education, Charities and the Civil Service, both in the UK and internationally.
Client perspectives
“Suzie is incredibly good in mediating people issues through to a win-win. She has a natural and authentic style which helps her gain credibility and trust quickly. I would have no hesitation in recommending her services.”
Former CPO, Fintech
“I found Suzie's skills in bringing complex ER matters to a satisfactory conclusion for both company and individuals exceptional…she is also a great trainer”
Former VP Commercial Finance & Operations, iGaming
“Suzie was like ‘Mary Poppins’ for us. She helped us through an incredibly challenging time for the organisation and became a trusted advisor from day one. We were so lucky to have found her and we would absolutely recommend her”
Trustee, Charity
“Suzie's ability to navigate and resolve difficult people challenges with impartiality is impressive. She makes people feel comfortable, heard and respected. I would have no hesitation in recommending her for mediation, training or investigative services”
HR Director, Law
Insights
Mediation typically begins with private meetings between the mediator and each individual, followed by check-ins to understand the situation from each side. Where appropriate, this leads to a joint meeting, structured and facilitated so both parties can be heard and work towards a resolution together.
Yes. Confidentiality and impartiality are central to how mediation works. Bringing in an external mediator helps build the trust needed for people to speak openly.
Most two-party cases are settled within 8 hours of mediation, typically over the course of a week.
Yes. Online mediation makes it straightforward to accommodate participants in different locations.
Contact Suzie for a confidential, no-obligation conversation about your situation and how we can help